This Privacy Policy applies to cv365 and all its members. By using the cv365 website or app, you are deemed to have consented to this policy. For any questions, [email protected]to get in touch.
Cv365 is one of Bangladesh's most popular online Sports Betting and gaming platforms. We believe that full transparency with our members is the foundation of a trustworthy platform. This Privacy Policy explains in detail what information cv365 collects, why we collect it, how we use it, and how long we keep it. Our goal is simple — to let you enjoy betting and gaming on cv365 with complete peace of mind.
1. What Information We Collect
Various types of information are collected when you register and use cv365's services. This data falls into two main categories — what you provide directly, and what is collected automatically as you use the platform.
Personally Identifiable Information:
- Full name, date of birth, and age verification details
- Mobile Number and Email Address
- Residential Address (including district and division)
- National ID or Passport Number (for KYC verification)
- BKash, Nagad, or Rocket account number (for transactions)
Automatically Collected Information:
- IP Address and Device Type
- Browser Type & Operating System
- Site visit times, page views, and navigation patterns
- Betting history, transaction records, and gaming activity
- Cookies & Local Storage Data
2. How Information Is Collected
Cv365 collects your information through several methods. We aim to be fully transparent about each of them.
- Registration Form: Information you provide when opening an account.
- KYC Verification Process: Documents submitted for identity verification.
- Payment Transactions: Information collected during deposits and withdrawals.
- Cookies & Tracking: Data collected automatically during your visit to the site.
- Customer Support Contact: Information you share via live chat or email.
- Third-Party Verifier: From authorized agencies for age and identity verification.
3. How We Use Your Information
Cv365 uses the data it collects only for legitimate and necessary purposes. Full details are provided in the table below:
| Type of Information |
Purpose of Use |
Legal Basis |
| Name & Contact Details |
Account Management & Customer Support |
Contractual Requirements |
| Identity Documents |
Age Verification & Fraud Prevention |
Legal Obligation |
| Payment Information |
Deposit & Withdrawal Processing |
Contractual Requirements |
| Betting & Gaming Data |
Service improvement and responsible gaming monitoring |
Legitimate Interest |
| Device & IP Information |
Security & Fraud Prevention |
Legitimate Interest |
| Communication Preferences |
Sending Promotional Offers & Notifications |
Consent |
4. Is Information Shared with Third Parties
Cv365 never sells your personal data or shares it for advertising purposes. However, limited information may need to be shared in certain circumstances:
- Payment Provider: To securely process bKash, Nagad, Rocket, and USDT payments.
- Identity Verification Agency: To complete the KYC process with an authorized organization.
- Legal Authorities: Upon a valid order from the Government of Bangladesh or a court of law.
- Technology Service Provider: Server hosting and cybersecurity partners — all bound by strict confidentiality agreements.
- Responsible Gaming Organization: To provide support for gambling-related concerns, with your consent only.
Important
In all of the above cases, only the minimum necessary information is shared, and third parties are not permitted to use it for any other purpose.
5. Cookie Policy
Cv365 uses several types of cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
- Essential Cookies: These are required to maintain login sessions and ensure security — disabling them will prevent the site from functioning properly.
- Functional Cookies: To remember your language preference and settings.
- Analytics Cookies: To understand which parts of the site are most used — this data is completely anonymized.
- Security Cookies: To detect fraud and suspicious activity.
Non-essential cookies can be disabled at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.
6. How Long Information Is Retained
Cv365 does not retain any data longer than necessary. Retention periods vary depending on the type of information:
- Account Information: For the lifetime of the account and 5 years after closure.
- Transaction Records: A minimum of 7 years as required by law.
- KYC Documents: Up to 5 years following verification.
- Customer Support Chat: Up to 2 years after the issue is resolved.
- Marketing Preferences: Upon withdrawal of consent.
- Betting History: Up to 3 years after account closure.
Once the retention period expires, data is securely deleted or anonymized.
7. Your Rights
As a cv365 member, you have specific rights over your own data. To exercise any of these rights, please contact our support team.
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to correct inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: The right to request that your data be used in a limited way in certain circumstances.
- Right to Portability: The right to receive your data in a readable format.
- Right to Object: The right to object to your data being used for marketing or analytics purposes.
cv365 will respond to any rights request within 30 days of receipt. For complex cases, this may extend up to 60 days, and you will be notified in advance.
8. Child Safety
Cv365 is strictly for users aged 18 and over. We do not knowingly collect any information from minors.
- Age is verified at the time of registration.
- Where there is reasonable suspicion, identity is verified through KYC.
- Any account found to be registered by someone under 18 will be closed immediately.
- Parents can use parental control software on their own devices.
- Any information linked to a minor's account will be securely deleted upon discovery.
9. Security Measures
Cv365 follows industry-leading standards to keep your information secure, with both technical and organizational safeguards in place.
- 256-Bit SSL Encryption: End-to-end encryption for all data transmissions.
- Two-Factor Authentication (2FA): An extra layer of security on your account.
- Regular Security Audits: Periodic reviews conducted by third-party experts.
- Firewall & DDoS Protection: Robust measures to protect against cyberattacks.
- Access Controls: Only authorized personnel have access to member data.
- Data Backup: Regular encrypted backups stored in a secure location.
Please note that no online platform can guarantee 100% security. Keep your account password confidential and contact cv365 support immediately if you notice any suspicious activity.
10. Changes to the Privacy Policy
Cv365 may update this Privacy Policy as needed. In the event of changes:
- The "Last Updated" date at the top of the page will be revised accordingly.
- A notification will be sent to your registered email address for any significant changes.
- Continued use of the service after changes take effect constitutes acceptance of the updated policy.
- Members will be given at least 14 days' notice before any major changes take effect.
General FAQ
No, cv365 never sells your personal information to third parties. Limited data is shared only where strictly necessary for service delivery, such as payment processing or KYC verification. In all such cases, third parties are bound by strict confidentiality agreements.
After account closure, certain data must be retained for legal reasons for a set period. For example, transaction records are kept for 7 years and KYC documents for 5 years. Once these periods expire, all data is securely deleted.
Yes, authorized cv365 staff may access betting history for security monitoring, responsible gaming compliance, and customer support purposes. All such access is fully controlled and logged. Any employee who uses this information for personal reasons will be considered in serious violation of policy.
Absolutely. Every marketing email includes an "Unsubscribe" link at the bottom. You can also manage your notification preferences from your account settings. Note that disabling marketing communications will not affect important account notifications, such as transaction confirmations.
In some cases, data may be processed on international servers due to technical infrastructure requirements. In all such instances, international data protection standards are upheld and adequate safeguards are in place. Your data is never transferred to an unsecured environment.
Yes. In the event of a data breach that may put your information at risk, cv365 will notify you by email as quickly as possible. You will be clearly informed of the nature of the incident, the level of risk involved, and the steps you should take.